FREQUENTLY
ASKED QUESTIONS
What is the difference
between a serviced office and just renting office space?
| |
| A serviced office provides: |
Rental property: |
| A fully furnished office just the size you
require but with the flexibility to increase or decrease space
if required |
Usually larger areas than may be required, so you could
be paying for unnecessary space |
| Shorter, more flexible terms |
Usually long lease terms (3-5 years) |
| Outgoings are reduced – rental includes
rates, electricity, security |
Responsibility for all outgoings |
| Security system installed |
Would probably need to install security system |
| Maintenance included |
Under rental terms you may be responsible for
some or all maintenance costs |
| Furniture included |
Fit out may be required plus furnishings |
| Minimum insurance required |
May be responsible for at least part of insurances
on behalf of landlord |
| Receptionist services included |
Receptionist wages plus on costs may be required |
| Phone facilities are connected in office(s) |
Telephone system may be required |
| Photocopier / fax available for use |
May have to lease or purchase |
ACCESS
What if I need to work in the evenings
are at weekends?
As an occupier of a serviced office you have 24 hour 7 day access
via security codes and keys.
Is there a charge for this?
No, security and keys (one set per person) are included in the
Licence Agreement.
ADVERTISING/STATIONERY
How do I advertise my business at your
address?
Occupants of the Centre are allowed to use the street and P. O.
Box number address on any of their stationery while ever they
are occupying an office within the Centre.
What about White Pages and Yellow Pages
entries?
Our clients may utilize the address of the Centre as “their
business address” and also telephone numbers allocated through
the Centre’s switchboard.
Is there a cost involved for this?
No, other than the usual charges made to you by White Pages and/or
Yellow Pages for your advertising.
If my clients come to the Centre, how do they know where to
find me?
Your company name and suite number are clearly
displayed on the Directory Board in the reception area (and also
on your office door). Your clients would ask for you at reception.
Our receptionist would contact you via the switchboard (or page
you if you are in the building but not at your desk) to advise
you had a guest or client waiting in reception.
Is there a cost involved for this?
No, signage is put in place by the Centre management
when you take up occupancy. Reception services are included in
the suite package.
FURNITURE
Does the Centre provide furniture or do
I supply my own?
The Centre’s offices are fully furnished
with colour coordinated executive desk, return, executive chair,
two visitor’s chairs and one 2-drawer filing cabinet per
person. Additional furniture may be hired.
If you prefer you can use your own furniture.
LICENCE AGREEMENT
How long a lease would I have to take?
WBC operates under Licence Agreements with
our clients, not leases. The Agreements are generally for an initial
six month term with a further six month option at the same Licence
Fee. However, longer terms may be negotiated.
What is the difference between a lease and
a Licence Agreement? (This Question & Answer should be in
black)
Putting it simply, a Licence Agreement is a
contract between WBC, the Licensor, (not a landlord as it would
be under a lease) and the Licensee (not a tenant as it would be
under a lease).
The Licensor (WBC) grants to the Licencee (our
clients) a Licence (a right) to occupy an area within the Centre
under agreed terms and conditions. The Licensee pays a Licence
Fee (known as rent under a lease).
In other words, under a Licence Agreement
the parties do not have a Landlord/Tenant relationship as they
would under a Lease.
Are there legal or other costs involved?
No, a legally binding License Agreement is
prepared prior to commencement of the tenancy and there are no
costs involved.
Do I have to enter into a Licence Agreement
or can I take an office on a month to month basis?
The Centre does not take casual or month to
month occupancies, however some of our facilities can be made
available under a Virtual Office arrangement.
TELEPHONES
What options do I have with regard to telephones?
There are several options, depending on what
you specifically require. There are many companies within the
Centre and a number of ways to meet their telephone needs.
Some options:
- Personalised telephone answering:
This service is available if required. You would be
allocated a dedicated telephone number(s) and extension(s) through
the main switchboard. The number(s) allocated can be used for
advertising purposes. There are two ways in which the phones
can be programmed to best meet your requirements.
- External lines: External
lines can be connected for use as fax/modem/outgoing voice lines.
These external lines are totally separate from the WBC PABX
switchboard.
- Broadband/etc: Can be loaded
onto external lines once connected.
Charges apply to the above telephone services.
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